Contact us

You can reach Yebo Biltong customer service by using the contact form on this page. We typically respond within 1 business day. For order-related questions, please include your order number so we can assist you faster.

Ordering biltong online from yebobiltong.com is simple. Browse our shop, select your favorite biltong products, choose your quantity, and complete checkout securely. If you experience any issues while placing your order, contact us through this page.

Yes, we offer biltong shipping throughout the United States. All orders are carefully packed to preserve freshness and quality. Shipping rates and delivery timelines are shown at checkout. Free shipping excludes Alaska & Hawaii.

Most biltong orders ship within a business day. Delivery time depends on your location and the shipping method selected at checkout. Once your order ships, you will receive tracking information by email.

Yes. Our biltong is air-dried and packaged to remain shelf-stable during shipping. Once opened, we recommend keeping it in the provided kraft paper bag if not consumed within 3-4 days and refrigerating your product if you live in a humid environment. The kraft paper bag and refrigeration will extend freshness.

Biltong is a traditional South African air-dried beef snack. Unlike beef jerky, biltong is dried slowly, not cooked, and contains 0g sugar (Teriyaki-1g). This results in a more tender texture and a richer beef flavor.

If your order has not yet shipped, we may be able to modify or cancel it. Contact us as soon as possible using the contact form and include your order number.

If your order arrives damaged or if there is an issue with your shipment, contact Yebo Biltong customer service through this page. Please include photos and your order number so we can resolve the issue quickly.

Our biltong is crafted in the United States using authentic South African methods, ensuring traditional flavor with modern food safety standards.

If you do not see your question answered here, please contact us using the form below. We are happy to help with any questions about biltong, orders, shipping, or partnerships.